FAQ
Are the items sold authentic?
ANTONIOLI.EU is an authorized retailer of all the selected brands on the website and in the stores of Milano, Torino, Lugano and Ibiza. All the items are 100% authentic.
How can I know the availability in store of an item?
Customers should directly call the relevant boutique and ask the shop assistants about the availability of the item they are interested in. Customers may find all the relevant contacts here.
How can a parcel be tracked and what are the delivery times?
ANTONIOLI.EU ships worldwide via DHL Express.
Once the parcel is handed to DHL, customers receive an e-mail with the tracking number (AWB) relating to the order and the estimated delivery time is within 72 hours.
To monitor the status of an order, please visit the official DHL website and insert the tracking number sent via e-mail in the “Track Your Shipment” area.
How can an order be cancelled?
Depending on the status of the order, it may be possible to cancel an item or the entire order.
The cancellation request has to be submitted to customerservice@antonioli.eu
How can an item/order be returned?
Customers can return their orders, entirely or partially, within 14 days from the delivery date. Items can be returned both for a size exchange or for a refund.
Customers should send an e-mail to customerservice@antonioli.eu requesting a Return Authorization Number (RAN).
The request must include the following information:
- Order number
- Item code
- Reason for return
Our Customer Service will then provide the necessary documents to proceed with the return.
What is a pre-order?
On ANTONIOLI.EU it is possible to pre-order items that are expected to arrive in the following months.
The delivery date, confirmed by the suppliers, is clearly shown on the product page.
Items in pre-order will be shipped out as soon as they become available, while the amount is charged the same day of the order placement.
If a pre-order is paid via bank transfer, payment must be completed within 48 working hours.
ANTONIOLI.EU can not be held responsible for delivery date changes, cancellations or modifications issued by the suppliers.
It is important to keep in mind that the shipping country entered in the order confirmation can not be modified for any reason.
Which safety measures are taken to face Covid-19?
The health and safety of the customers is what matters most to ANTONIOLI.EU
ANTONIOLI.EU is strictly following the latest guidelines from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and local governments to maximize protection and safety measures.
ANTONIOLI.EU will update its practices accordingly and keep customers at the heart of everything is done. For more information, please visit the World Health Organization website.
Shipments
The World Health Organization (WHO) says it is safe to receive packages and ANTONIOLI.EU is following all their official advice.
ANTONIOLI.EU is currently shipping to and from countries under quarantine.
Our shipping partner DHL has also taken further measures to carry out a contactless delivery to ensure all appropriate health and hygiene standards. Where a signature would usually be required, DHL will endeavour to take the recipient’s name as proof of delivery and follow socially distanced protocol.
For further information please contact customerservice@antonioli.eu
Boutiques
ANTONIOLI.EU has introduced a number of additional health-and-safety measures that go above and beyond the government guidelines, these include:
- 1m or above social distancing throughout site
- Temperature-control checks on entry
- Staggered entry and exit to boutiques
- Increased cleaning and disinfecting of equipment
- PPE, including masks and sanitizer